Privacy Policy

Sanwal Packers and Movers ("we", "our", "us") respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or requesting our packing, moving, transportation, and relocation services. This Privacy Policy explains how we collect, use, protect, and manage your information. 1. Information We Collect When you contact us, request a quotation, or book our services, we may collect information such as: Name Mobile/telephone number Email address Pickup and delivery addresses Relocation or transportation requirements Details about the goods to be moved Preferred moving date Information provided through enquiry or contact forms Any other information you voluntarily provide to us We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general website usage information. 2. How We Use Your Information We use the information collected to: Respond to enquiries and customer requests Provide quotations for our services Schedule and manage relocation services Communicate with customers regarding their bookings Provide packing, moving, transportation, loading, and unloading services Improve our website and customer experience Maintain business and service records Prevent fraud, misuse, or unauthorized activity Comply with applicable legal and regulatory requirements Send service-related communications If you provide your contact information through our website, we may contact you regarding your enquiry or requested services. 3. Google Ads and Advertising We may use online advertising services, including Google Ads, to promote our services and reach potential customers. Google and its advertising partners may use cookies or similar technologies to measure advertising performance, understand website interactions, and display relevant advertisements. We do not sell customers' personal information to advertisers. You can learn more about Google's privacy practices and advertising controls through Google's official privacy and advertising settings. 4. Cookies and Analytics Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, measure traffic, and improve our marketing campaigns. We may use analytics services such as Google Analytics to understand how visitors use our website. Cookies may collect information such as browser type, pages visited, approximate location, device information, and website interaction data. This information is generally used in an aggregated or statistical manner. You can control or disable cookies through your browser settings. 5. Sharing of Information We do not sell or rent customers' personal information. We may share information when reasonably necessary with: Employees or authorized representatives who need the information to provide our services Transportation or service partners involved in completing a customer's booking Website, hosting, analytics, or technology service providers Government authorities or law-enforcement agencies when required by applicable law Any information shared with service providers is intended to be used for legitimate business or service-related purposes. 6. Protection of Personal Information We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Access to customer information is limited to personnel or service providers who require it for legitimate business purposes. However, no method of transmitting or storing information online can be guaranteed to be completely secure. 7. Data Retention We retain customer information only for as long as reasonably necessary to provide services, respond to enquiries, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests. When information is no longer required, we may securely delete or anonymize it where reasonably practicable. 8. Third-Party Websites Our website may contain links to third-party websites or services. Sanwal Packers and Movers is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information. 9. Children's Privacy Our services and website are not specifically directed toward children. We do not knowingly collect personal information from children for marketing purposes. 10. Your Privacy Choices You may contact us to: Ask what personal information we hold about you Request correction of inaccurate information Request deletion of information where applicable Withdraw a request or enquiry Ask questions about how your information is used Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updated Privacy Policy will be published on this page with a revised "Last Updated" date. 12. Contact Us If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.